FAQs for Refresh My Bed

1. What is mattress deep cleaning?
Answer: Mattress deep cleaning involves a thorough cleaning process that removes dust, mites, allergens, dead skin, and other debris from your mattress, using specialized equipment and cleaning solutions to ensure your mattress is fresh, clean, and hygienic.

2. How often should I have my mattress deep cleaned?
Answer: We recommend having your mattress deep cleaned at least once every six months to maintain optimal hygiene and comfort, or more frequently if you have allergies or respiratory issues.

3. What methods do you use for mattress cleaning?
Answer: We use a combination of high-powered vacuuming, steam cleaning, and UV light treatment to effectively remove dirt and allergens. Our cleaning solutions are hypoallergenic and environmentally friendly.

4. How long does the cleaning process take?
Answer: The entire deep cleaning process usually takes between 30 minutes to 1 hour per mattress, depending on the size and condition of the mattress.

5. Is the cleaning process safe for all types of mattresses?
Answer: Yes, our cleaning methods are safe for all types of mattresses, including memory foam, latex, and innerspring mattresses.

6. Do I need to prepare anything before the cleaning service?
Answer: We recommend removing all bedding and any items on or near the mattress before our arrival. Our technicians will handle the rest.

7. How long will it take for my mattress to dry after cleaning?
Answer: Most mattresses will dry within a few hours after cleaning, but this can vary based on the humidity and temperature in your home. We recommend allowing at least 6-8 hours before remaking your bed.

8. Are there any harmful chemicals used in the cleaning process?
Answer: No, we use only non-toxic, eco-friendly cleaning agents that are safe for people, pets, and the environment.

9. Can you remove all kinds of stains?
Answer: While we can significantly reduce or remove most common mattress stains such as sweat, urine, and blood, some stains that have been on the mattress for a long period may not be completely removable.

10. What are the benefits of mattress cleaning?
Answer: Regular mattress cleaning can help reduce allergens, remove odors, improve air quality in your bedroom, and extend the life of your mattress.

11. How do I book a cleaning session?
Answer: You can book a cleaning session by visiting our website, filling out the booking form, or calling our customer service hotline. We offer flexible scheduling to fit your convenience.

12. Do you offer any guarantees?
Answer: We stand behind the quality of our work with a satisfaction guarantee. If you are not completely satisfied with our service, we will re-clean your mattress at no additional charge.

13. Are there any discounts for multiple mattresses?
Answer: Yes, we offer discounts for services involving multiple mattresses during the same visit. Please contact us for more details.